Delivery of our chocolate lines throughout Australia takes between 1 to 5 working days based on your location. We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please contact us immediately. You will be charged a flat fee for delivery when ordering and paying through our website. Orders placed outside our online ordering system (this website) will be charged at cost, by calculating the volumetric or gross weight of your chocolate order. Due to climate constraints and the delicate product we are shipping, we cannot deliver on a specific date or on weekends.
As our shipping is undertaken through a courier service, we can only deliver goods to street addresses, not to a PO Box. Goods must be signed for on delivery, as proof they have reached you. While there is an ‘Authority To Leave’ request available for deliveries without a signature, we may not agree to ship under these conditions due to the type of product we supply.
If you agree to the ‘Authority To Leave’ conditions, you also forgo being able to claim on the products if they go missing or are damaged in transit. If goods have to be delivered a second time, as there is no authorised person available to sign for them, a $15.00 re-delivery fee may be charged.
Due to service coverage and climate restraints we may not be able to ship our chocolates to more remote regional areas. To find out our coverage areas please contact us on (07) 5574 6599 or fill out our online enquiry form.
Our shipping service is to Australian addresses only, for international orders contact us by phone on +61 7 5574 6599 or via our enquiry form.